QUESTIONS AND ANSWERS
Q: What Micro SD Card is required for recording? Why can’t I use my Micro SD Card for recording?
A: The camera supports up to 128 GB Micro SD card. Please use High Speed Class 10 FAT formatted memory card. You must format the Micro SD before using. If the SD card is not recognized when inserted into camera, just remove and re-insert.
A: The camera supports up to 128 GB Micro SD card. Please use High Speed Class 10 FAT formatted memory card. You must format the Micro SD before using. If the SD card is not recognized when inserted into camera, just remove and re-insert.
Q: Why does my computer or security software say the software is dangerous and it is a virus?
A: Just ignore the warning and continue.
A: Just ignore the warning and continue.
Q: Why can’t the camera go online?
A: 1. It could be powerless, please charge the battery or connect the camera while charging. 2. Check if your router is working properly or not. 3. Check your signal, your device may not be connected to Wi-Fi due to weak Wi-Fi signal. 4. Please check your network name and password to see if it includes special symbols. (the Indicator light usually flashes differently when the password is wrong) 5. Check if your Wi-Fi setting is correct or not, correct password may be needed.
NOTE: This Camera supports 2.4 GHz router only.
A: 1. It could be powerless, please charge the battery or connect the camera while charging. 2. Check if your router is working properly or not. 3. Check your signal, your device may not be connected to Wi-Fi due to weak Wi-Fi signal. 4. Please check your network name and password to see if it includes special symbols. (the Indicator light usually flashes differently when the password is wrong) 5. Check if your Wi-Fi setting is correct or not, correct password may be needed.
NOTE: This Camera supports 2.4 GHz router only.
Q: How can I record videos in the Micro SD card?
A: Insert a memory card in the camera and open the setting menu to set SD card video recording. Once the card is inserted, the camera will automatically have the card identified.
A: Insert a memory card in the camera and open the setting menu to set SD card video recording. Once the card is inserted, the camera will automatically have the card identified.
Q: Why is the remote monitoring streaming not running smoothly?
A: You should select a suitable resolution that works properly with your internet speed.
A: You should select a suitable resolution that works properly with your internet speed.
Q: Why I can’t save to my SD card?
A: SD Card must be formatted if this is your first time using it.
A: SD Card must be formatted if this is your first time using it.
Q: How do I change my password?
A: Press the reset key for 10 seconds to restore to factory setting.
A: Press the reset key for 10 seconds to restore to factory setting.
Q: How do you set up the night vision light?
A: It can be set up manually in the live video, this button acts as a light.
Night vision can be also set up in schedule. The start and end times should be set in the 24-hour format. For example; if you want the recording time to be set from 6 pm to 6 am, then you need to put in a start time of 18:00 and end time of 06:00.
A: It can be set up manually in the live video, this button acts as a light.
Night vision can be also set up in schedule. The start and end times should be set in the 24-hour format. For example; if you want the recording time to be set from 6 pm to 6 am, then you need to put in a start time of 18:00 and end time of 06:00.
Q: How do you set the correct time on the clock.
A: Use the “SET” and “PLUS” buttons on the clock to adjust the time.
A: Use the “SET” and “PLUS” buttons on the clock to adjust the time.
Q: I can not find the camera’s Wi-fi network in my cellphone’s Wi-Fi settings; what should I do?
A: Anytime this happens, please reset the camera back to the original settings. Restart the camera and the Wi-Fi network should appear.
A: Anytime this happens, please reset the camera back to the original settings. Restart the camera and the Wi-Fi network should appear.
Q: How do you reset the camera?
A: The reset button is on the back side of the camera labeled with “RST”. Press this button for 5-10 seconds with a tiny pen head. Two working lights should turn on after few seconds, that means the camera is successfully reset to original factory settings.
A: The reset button is on the back side of the camera labeled with “RST”. Press this button for 5-10 seconds with a tiny pen head. Two working lights should turn on after few seconds, that means the camera is successfully reset to original factory settings.
Q: What is the original password for this camera?
A: The password is 8888, which can be changed to any desired new password.
A: The password is 8888, which can be changed to any desired new password.
Q: What should I do if my house Wi-Fi network does not appear in the APP Wi-Fi list?
A: Go to the APP “Devise Settings” then to “Wi-Fi Config” then at the bottom of the Wi-Fi list, you will see “Other Network” Select it and enter the name and password of your local Wi-Fi network. Make sure the information is accurate.
A: Go to the APP “Devise Settings” then to “Wi-Fi Config” then at the bottom of the Wi-Fi list, you will see “Other Network” Select it and enter the name and password of your local Wi-Fi network. Make sure the information is accurate.
Q: What if I entered the wrong password for my local wireless network?
A: The Camera will stay off. At this point, you need to reset the camera and reconnect again.
A: The Camera will stay off. At this point, you need to reset the camera and reconnect again.
Q: Does the motion detection setting record video too?
A: Motion Detection takes videos when SD card is placed in camera.
A: Motion Detection takes videos when SD card is placed in camera.
Q: How does the SD card work?
A: The SD card is purchased separately. Once the SD card is inserted, the camera will start recording automatically. The video can be stored on the micro SD card, can be played back video from the micro SD card via app, and can be downloaded from the micro SD card to your phone. The maximum capacity is 120 GB.
A: The SD card is purchased separately. Once the SD card is inserted, the camera will start recording automatically. The video can be stored on the micro SD card, can be played back video from the micro SD card via app, and can be downloaded from the micro SD card to your phone. The maximum capacity is 120 GB.
Q: What are the video format specifications (Framerate, bitrate, codec, file, extension used, etc.)?
A: Video Format: mp4. Framerate: about 12FPS. Bitrate: above 200kps. Depending on the current network.
A: Video Format: mp4. Framerate: about 12FPS. Bitrate: above 200kps. Depending on the current network.
Q: Why does the video show a 1-2 second delay on my phone?
A: This issue is related to the wireless network itself and not the camera.
A: This issue is related to the wireless network itself and not the camera.
Q: How long will the battery work after it is fully charged?
A: Battery life is around 5-6 hours, but the camera can work 24/7 if plugged to power.
A: Battery life is around 5-6 hours, but the camera can work 24/7 if plugged to power.